How text messaging can impact your plumbing or electrical business

Are you thinking of going self-employed and starting your own plumbing or electrical business? Then communicating with new or existing customers is a must and it is important to build up a client base and keep in contact with them.

A new study by Checkatrade.com has found that text messages are an invaluable way of interacting with customers.

Checkatrade.com allows tradesmen to register on the site, checks they are reputable and then advertises them in their local area. The site currently has over 6,000 reputable UK tradesmen registered.

In 2007, Checkatrade realised that text messaging was a quicker way to contact their clients. This allowed them to deliver customer feedback in real-time. Tradesmen were immediately made aware of published comments.

“Sending our trades and service providers a text message achieves an instant response unlike emails or leaving a voice message,” says Kevin Byrne, CEO and founder of Checkatrade. “We don’t have to wait for them to get home to check for messages. Now our trade members receive notifications from us by text message every time new feedback has been left by one of their customers. They could be on a building site and as soon as they receive that text they can act on it.”

Checkatrade partnered with BulkSMS.com, a leading text messaging service provider offering two-way SMS communication services, to deploy its customer feedback solution and started using BulkSMS’s Web to SMS platform in order to send SMS text messages to their registered trade members.

“In addition to this, from their online trader area our members can contact any of their customers and send them a text message reminding them to send their feedback to us. We do not charge our clients for this messaging service,” says Byrne.

Checkatrade have found text messaging invaluable for a quick response either to an individual member or bulk to all of their members.

What do you think – are you self-employed? Do you use text messaging to keep in contact with your customer base, or do you prefer more traditional methods? Let us know and leave your comment on here…

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About Train4tradeSkills

Train4TradeSkills offer the only trade training skills courses that combine three great ways to learn, through a unique blend of book based theory, practical workshops and virtual reality PC based training, to help you qualify you as a plumber, electrician or gas engineer. No other learning provider offers our unique way to study, with full tutor support, easy to follow, step by step modules. Once you complete one part of the course and return your work for marking, the next stage of the course automatically follows. It’s as easy as that. It’s fun, it’s easy to follow... and it can be fitted around your existing work and family commitments!

Posted on June 16, 2011, in construction jobs, construction news, Electrical News, electrician, electrician courses, electrician jobs, plumbing, plumbing courses, plumbing jobs, Plumbing News, train4tradeskills and tagged , , , , , , , , , , , , . Bookmark the permalink. 3 Comments.

  1. Thanks for posting this! Marketing is an overlooked part of the plumbing business as it is, but text message marketing can truly take your business to the next level.

  1. Pingback: Text Messaging - Benefits & Cautions! | Mobile Marketing Business Strategies

  2. Pingback: Text Messaging - Benefits & Cautions! | Mobile Marketing Business Strategies

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