How text messaging can impact your plumbing or electrical business
Are you thinking of going self-employed and starting your own plumbing or electrical business? Then communicating with new or existing customers is a must and it is important to build up a client base and keep in contact with them.
A new study by Checkatrade.com has found that text messages are an invaluable way of interacting with customers.
Checkatrade.com allows tradesmen to register on the site, checks they are reputable and then advertises them in their local area. The site currently has over 6,000 reputable UK tradesmen registered.
In 2007, Checkatrade realised that text messaging was a quicker way to contact their clients. This allowed them to deliver customer feedback in real-time. Tradesmen were immediately made aware of published comments.
“Sending our trades and service providers a text message achieves an instant response unlike emails or leaving a voice message,” says Kevin Byrne, CEO and founder of Checkatrade. “We don’t have to wait for them to get home to check for messages. Now our trade members receive notifications from us by text message every time new feedback has been left by one of their customers. They could be on a building site and as soon as they receive that text they can act on it.”
Checkatrade partnered with BulkSMS.com, a leading text messaging service provider offering two-way SMS communication services, to deploy its customer feedback solution and started using BulkSMS’s Web to SMS platform in order to send SMS text messages to their registered trade members.
“In addition to this, from their online trader area our members can contact any of their customers and send them a text message reminding them to send their feedback to us. We do not charge our clients for this messaging service,” says Byrne.
Checkatrade have found text messaging invaluable for a quick response either to an individual member or bulk to all of their members.
What do you think – are you self-employed? Do you use text messaging to keep in contact with your customer base, or do you prefer more traditional methods? Let us know and leave your comment on here…
Posted on June 16, 2011, in construction jobs, construction news, Electrical News, electrician, electrician courses, electrician jobs, plumbing, plumbing courses, plumbing jobs, Plumbing News, train4tradeskills and tagged checkatrade.com, electrical business, Kevin Byrne, plumbing business, self-employed electrician, self-employed plumber, self-employed tradesmen, SMS, t4ts, Text messaging, train 4 trade skills, train 4 trades, train4tradeskills. Bookmark the permalink. 3 Comments.