Train4TradeSkills News: The Plumbing company taking overcharging to a whole new level

Last month Train4TradeSkills News told you about the plumbing company that reportedly charged a customer £200 to look at a boiler on an emergency call out – that’s £40 a minute to just have a look at it! This enraged a number of people on our Facebook page, and rightly so.

Now times are hard and everyone knows that, but it’s not acceptable these sorts of prices. But now the same company has been featured on BBC’s Rogue Traders programme for the cost of their plumbing work.

A plumber from the Bedford-based plumbing company was secretly filmed by the BBC show when he was hired to do plumbing jobs in “people’s” (actor’s) homes.

While the plumber seemed to know what he was talking about, he wasn’t what you would call hard working. Unless you call perfecting your kung-fu moves, tapping your tools to make it sound like you are working and checking your phone and iPad hard work

The problem is that the company was charging the customer £95 every half hour (at least, as it turned out) in labour for the work. Which makes it very expensive time wasting.

The programme showed the rogue plumber doing this several times and charging customers a fortune for his services. Here are some examples from the programme, with the fault, how much the job cost and how much the job SHOULD have cost (the price quoted by 5 plumbers):

PROBLEM:                 SHOULD HAVE COST:                     ACTUAL COST:

Leaking boiler                    £477.20                                         £1406.60

Leaking toilet                     £74.70                                            £509.94

Faulty toilet                        £82                                                  £700.97

As you can see, this is not slightly overcharging – this is just ripping people off, charging customers up to seven times as much as it should for some jobs.

And in some cases, no actual work is done, as in the case of the £200 boiler callout and when the plumber looked at a leaking kitchen ceiling, as a customer was reportedly charged £414 for the call out.

This is unacceptable, and the programme clearly makes the point that the company is overcharging customers – a lot.

As plumbers and trainee plumbers, what are your thoughts on this programme? What do you think about the massive overcharging by the plumbing firm? Let us know your thoughts on here and on the Train4TradeSkills Facebook page.

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About Train4tradeSkills

Train4TradeSkills offer the only trade training skills courses that combine three great ways to learn, through a unique blend of book based theory, practical workshops and virtual reality PC based training, to help you qualify you as a plumber, electrician or gas engineer. No other learning provider offers our unique way to study, with full tutor support, easy to follow, step by step modules. Once you complete one part of the course and return your work for marking, the next stage of the course automatically follows. It’s as easy as that. It’s fun, it’s easy to follow... and it can be fitted around your existing work and family commitments!

Posted on September 13, 2011, in plumbing, plumbing courses, plumbing jobs, Plumbing News, t4ts, train4tradeskills, Wall of Shame and tagged , , , , , , , , , , , , , . Bookmark the permalink. 1 Comment.

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