A new study has revealed that poor communication is wasting plumbers, heating engineers and other trade professionals more time than being stuck in traffic, HVP News reported today.
The research conducted by business software developer, Clik, has found that poorly managed communication between trade professional and customers is the most frequent reason for wasting valuable working time.
The research, which was conducted among heating engineers, plumbers and facilities managers, found that 76% of the respondents identified issues in communication as the biggest time waster at their work. This includes misunderstandings, arranging and re-arranging appointments, and sending or receiving unnecessary emails, HVP reports.
A significant number of respondents, 63% of those surveyed said that being stuck in traffic wasted time and being unable to find a site impacted 47% of the participants in the survey.
Managing Director of Clik, Geoff Adams, thinks business management software could help industry professionals save valuable time whilst bringing positive results to their workload.
Mr Adams said: “Managing a range of customers and multiple jobs is time-consuming in itself and it is interesting to see that poor communication has such an impact.
“Everyone has their own way so we’ve set out to make a practical difference by providing software that covers all aspects of engineers’ diaries, scheduling, invoicing, planning, call backs and service calls.”
Do you agree that poor communication is the “biggest time waster” for plumbers and trade professionals? If you are working in the trades, share with us what are most common obstacles that slow you down by leaving a comment below:
The announcement comes after statistics from Google show that there are 823,000 searches for the keyword ‘plumbers’ in the UK every month, meaning more people needing a plumber are looking online to find one.
New infographic (refer to the picture) has been released today showing how plumbers can best use the Internet as an opportunity to boost their business. It highlights the regular demand for plumbers with many Google searches being location-specific, for example, there were 40,500 queries each month for ‘London plumbers’ alone.
According to the infographic, 58% of all purchase decisions now begin a search through a search engine on the Internet. This suggests the Internet is becoming one of the main search tools for anyone looking for a product or service. Therefore, it is important for plumbers to have online presence on the Internet and make themselves known to the customers.
However, Yell admits that many plumbers feel that the best way to market themselves is by word of mouth and personal recommendation; which remains one of the most reliable ways for plumbers to gain more customers.
Some of the main online channels which plumbers can use to promote themselves include e-mail, online advertising and creating their own website to turn search queries into real customers. Yell also suggest that UK plumbers who do not have a website could be missing out on customers.
Do you think the Internet could help you to boost your business and gain more customers? Tell us how by commenting here:
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